f333 Privacy Policy

1 Introduction and Scope

This Privacy Policy (hereinafter "the Policy") describes how f333, operating the online betting and gaming platform accessible at f333bet.id (hereinafter "the Platform"), collects, uses, stores, discloses, and otherwise processes personal data relating to individuals who visit, register on, or interact with the Platform (hereinafter "you" or "the Player").

This Policy applies to all personal data collected through: the f333 website and any associated mobile applications; account registration and verification processes; deposits, withdrawals, and financial transaction records; player support interactions including Live Chat and email correspondence; and any promotional or marketing communications you receive from f333.

This Policy is written in English and constitutes the sole official version. f333 targets the Bangladesh market and processes all financial transactions in Bangladeshi Taka (BDT). All references to legal obligations in this Policy refer to applicable laws governing data protection and privacy as they apply to f333's operations.

2 Data Controller Identity

f333 is the data controller responsible for the personal data collected through the Platform. As data controller, f333 determines the purposes for which personal data is processed and the means by which that processing is carried out. All data protection enquiries, access requests, and complaints should be directed to the f333 Data Protection contact as specified in Section 14 of this Policy.

Where f333 engages third-party service providers (such as payment processors, identity verification services, and game software providers) to process data on its behalf, those parties act as data processors under f333's instructions and are contractually bound to process data only for the purposes specified by f333 and in accordance with appropriate data security standards.

3 Personal Data We Collect

f333 collects the following categories of personal data. The table below sets out what data is collected, in what context, and for what primary purpose.

4 How We Collect Your Data

f333 collects personal data through the following methods:

• Direct Submission: Information you provide voluntarily when registering an account, completing identity verification, making a deposit or withdrawal, contacting support, or participating in a promotion.
• Automated Technical Collection: Data gathered automatically when you visit or use the Platform, including IP address, device identifiers, browser characteristics, and session behaviour, collected via cookies, web beacons, and server log files.
• Payment Processors: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank when you initiate a deposit or withdrawal.
• Identity Verification Providers: Confirmation of identity and age data returned by third-party KYC (Know Your Customer) verification services used to validate your National ID Card (NID).
• Fraud Prevention and Security Services: Risk signals and device fingerprint data from third-party fraud detection tools used to protect the integrity of the f333 Platform and all player accounts.
• Game Providers: Session data from third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, where required for dispute resolution or responsible gaming monitoring purposes.

5 Purposes and Legal Bases for Processing

f333 processes your personal data only where there is a valid legal basis for doing so. The primary purposes for which your data is processed are set out below, together with the corresponding legal basis for each.

• Account Creation and Management: To register and maintain your f333 account, verify your identity, and enforce the 21+ age restriction — processed on the basis of contractual necessity.
• Transaction Processing: To process deposits and withdrawals in BDT via bKash, Nagad, Rocket, and other payment methods — processed on the basis of contractual necessity.
• Legal Compliance: To comply with applicable anti-money laundering (AML), know-your-customer (KYC), financial record-keeping, and other legal obligations — processed on the basis of legal obligation.
• Fraud Prevention and Platform Security: To detect, investigate, and prevent fraudulent activity, account abuse, and security breaches — processed on the basis of legitimate interests, balanced against your rights.
• Responsible Gaming: To monitor gaming patterns for signs of problem gambling, apply player-requested limits, and enforce self-exclusions — processed on the basis of legal obligation and your explicit consent where applicable.
• Customer Support: To respond to your enquiries, resolve disputes, and maintain records of support interactions — processed on the basis of contractual necessity and legitimate interests.
• Marketing Communications: To send you promotional content, bonus offers, and match-day alerts — processed on the basis of your prior explicit consent. You may withdraw consent at any time.
• Platform Improvement: To analyse aggregated usage patterns and improve the f333 platform experience — processed on the basis of legitimate interests, using anonymised or pseudonymised data wherever possible.

6 Sharing and Disclosure of Personal Data

f333 does not sell your personal data to any third party. Your data may be disclosed to the following categories of recipients, strictly on a need-to-know basis and subject to appropriate contractual data protection obligations:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, and banking partners, to the extent necessary to execute financial transactions on your behalf.
• Identity and Age Verification Services: Third-party KYC providers used to verify your National ID Card and confirm that you meet the 21+ age requirement.
• Game Software Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other studios, for session data exchange necessary to deliver games and resolve disputes.
• Fraud Detection and Cybersecurity Partners: Third-party services that assist in detecting fraudulent accounts, suspicious betting patterns, and platform security threats.
• Legal and Regulatory Authorities: Where required by applicable law, court order, or regulatory direction, f333 may disclose personal data to law enforcement or government bodies in Bangladesh or other relevant jurisdictions.
• Corporate Transactions: In the event of a merger, acquisition, or sale of all or part of f333's business assets, personal data held by f333 may be transferred to the acquiring entity subject to equivalent data protection commitments.

7 Cookies and Tracking Technologies

f333 uses cookies and similar tracking technologies (including web beacons and local storage) to operate the Platform effectively, remember your preferences, maintain session integrity, and analyse usage patterns. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential to the operation of the Platform. These enable you to log in, navigate between pages, and use core features such as the cashier and game lobby. These cookies cannot be disabled without preventing access to basic Platform functionality.
• Functional Cookies: Store your preferences such as language settings, last-visited game category, and display choices, so that your experience is personalised across sessions.
• Analytics Cookies: Collect anonymised data about how players interact with the Platform — including pages visited, time on page, and navigation paths — to help f333 improve performance and user experience. These cookies do not identify you personally.
• Security Cookies: Used to detect fraudulent activity, verify bot-like behaviour, and protect account integrity during login and transaction processes.

You may manage cookie preferences through your browser settings. Disabling certain categories of cookies may affect the functionality of the f333 Platform. f333 does not use third-party advertising cookies or cross-site tracking technologies for retargeting purposes.

8 Data Retention Periods

f333 retains personal data for as long as is necessary to fulfil the purposes described in this Policy, or for as long as required by applicable law. The general retention framework applied by f333 is as follows:

• Active Account Data: Retained for the lifetime of your f333 account plus a minimum of five years following account closure, to satisfy financial record-keeping and AML compliance obligations.
• Transaction Records: Financial transaction data (deposits, withdrawals, bets placed) is retained for a minimum of five years in line with applicable financial regulations.
• Identity Verification Documents: Copies of identity documents submitted during KYC are retained for a minimum of five years following account closure.
• Support Communications: Live Chat transcripts and email correspondence are retained for a minimum of two years to facilitate dispute resolution and quality assurance.
• Marketing Data: Communication preference records and marketing interaction history are retained until you withdraw consent, plus a brief additional period to process the withdrawal and update all systems.
• Technical Logs: Server access logs and session data are retained for a maximum of 12 months and then permanently deleted unless required for an active investigation.

Upon expiry of the applicable retention period, personal data is securely and irreversibly deleted or anonymised in accordance with f333's internal data lifecycle procedures.

9 Security Measures

f333 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and f333 servers.
• Encrypted storage of sensitive data at rest, including payment credentials and identity documents.
• Role-based access controls ensuring that only authorised f333 personnel can access personal data, and only to the extent required for their specific role.
• Multi-factor authentication requirements for internal systems holding personal data.
• Regular penetration testing, vulnerability scanning, and security audits conducted by qualified third-party security specialists.
• 24/7 security monitoring and intrusion detection systems to identify and respond to threats in real time.
• Data breach response procedures, including player notification protocols where a breach poses a material risk to your rights and interests.

10 Your Rights as a Data Subject

As a registered f333 player whose personal data is processed by f333, you hold the following rights. To exercise any of these rights, please contact the f333 support team via Live Chat or the email address set out in Section 14. f333 will respond to all verified data subject requests within 30 days.

• Right of Access: You have the right to request a copy of all personal data f333 holds about you, together with information about how that data is being used.
• Right to Rectification: You have the right to request that inaccurate or incomplete personal data be corrected without undue delay.
• Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing was unlawful — subject to f333's legal retention obligations.
• Right to Restriction of Processing: You have the right to request that f333 restrict the processing of your data while a dispute about its accuracy or lawfulness is resolved.
• Right to Object: You have the right to object to processing based on legitimate interests, including profiling for marketing purposes. Objection to marketing communications will be acted upon immediately.
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to f333 in a structured, commonly used, machine-readable format, and to transmit that data to another controller.
• Right to Withdraw Consent: Where processing is based on your consent (for example, for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Please note that certain rights are subject to limitations where f333 has legal grounds to retain or continue processing your data — for example, where retention is required to comply with anti-money laundering regulations. In such cases, f333 will explain the applicable limitation clearly in its response to your request.

11 Children and Minors

The f333 Platform is strictly intended for individuals aged 21 years and above. f333 does not knowingly collect personal data from any person under the age of 21. If f333 becomes aware that personal data has been collected from an individual under this age, the relevant account will be immediately suspended, the data deleted, and any deposited funds returned through the original payment method following verification.

If you are a parent or guardian and believe that your child or a minor under your care may have registered on the f333 Platform, please contact us immediately via the details in Section 14. f333 takes underage access extremely seriously and will investigate and resolve such reports with the highest priority.

12 Third-Party Links and Services

The f333 Platform may include references to, or integrations with, third-party game providers and payment services. Where third-party interfaces are rendered within the f333 Platform environment — such as game lobbies provided by Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi — those providers' own privacy policies and data practices may apply to data processed within their respective game environments.

f333 is not responsible for the privacy practices or content of third-party services. We encourage you to review the privacy policies of any third-party service provider with whom you interact. Links or integrations within the Platform do not constitute an endorsement of any third party's privacy practices.

13 Changes to This Privacy Policy

f333 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform functionality. When material changes are made, f333 will notify registered players via on-Platform notification or email to the address on record. The updated Policy will be published on this page with a revised "Last Updated" date.

We encourage you to review this page periodically to stay informed about how f333 protects your data. Your continued use of the Platform following publication of a revised Policy constitutes your acceptance of the updated terms, to the extent permitted by applicable law.

14 Contact and Complaints

For any questions, concerns, or requests relating to this Privacy Policy or f333's handling of your personal data — including data access requests, rectification requests, erasure requests, or objections to processing — please contact the f333 Data Protection team through the following channels:

• Email: [email protected] (plain text only — not a clickable link)
• Live Chat: Available 24/7 from any page on the f333 Platform
• Response Time: f333 will acknowledge your request within 48 hours and provide a substantive response within 30 calendar days
• Support Hours: All times in Bangladesh Standard Time (BST, UTC+6)

If you are dissatisfied with f333's handling of your data protection request or complaint, you have the right to escalate the matter to f333's internal disputes team as described in the Terms & Conditions. f333 is committed to resolving all data-related concerns fairly, transparently, and in a timely manner.